The Appel Tech privacy policy describes the information and privacy practices for Appel Technology Solutions LLC services provided at your home or office and at Appel Technology Solutions LLC’s service centers. This privacy policy describes how our technicians/representatives will collect and use your information. All information provided to Appel Technology Solutions LLC will not be shared with any third party. When you provide a technician/representative with your personal information you consent to the information practices described in this policy.
This privacy policy does not apply to Web sites that are accessible through our website. This privacy policy applies to Appel Technology Solutions LLC operations and locations in the United States only.
To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:
We may collect personal information such as your name, mailing address, phone number, email address, credit card number, and other billing information.
When using products or services available from Appel Technology Solutions LLC, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact Appel Technology Solutions LLC by phone; and/or participate in other activities with Appel Technology Solutions LLC.
Appel Technology Solutions LLC uses the information you provide to fulfill requests for service or information; provide customer service; administer sweepstakes, promotions, or surveys; offer new products or services; improve the effectiveness of our Web site, marketing endeavors, and offers; conduct research and analysis; send marketing communications; or perform other business activities.
Appel Technology Solutions LLC does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, Appel Technology Solutions LLC may share personal information with third parties to send marketing communications; service products; conduct research, analysis, or administer surveys; send mail and email; process credit card payments; administer sweepstakes; and provide call-center, data storage, and hosting services.
The third parties with whom Appel Technology Solutions LLC conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.
Appel Technology Solutions LLC may also share your personal information with companies who have referred you to us for goods and services, have provided space in their store locations for Appel Technology Solutions LLC to offer its goods and services, or have allowed us to have a presence on their Web sites.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Appel Technology Solutions LLC may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others. Appel Technology Solutions LLC may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.
Our Web sites use third-party service providers to serve ads across the Internet and analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and emails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services. No personally identifiable information is collected in this process.
Appel Technology Solutions LLC is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other content. You always have the ability to opt out of receiving future marketing communications from Appel Technology Solutions LLC.
To stop receiving marketing communications from Appel Technology Solutions LLC:
If you send an email or letter request, please be sure to include your current contact information and indicate specifically what type of marketing communication(s) (for example, email, direct mail, and/or phone) that you wish to stop receiving. This helps identify you correctly in Appel Technology Solutions LLC systems so agents can process your request.
Please note that due to production, mailing, and system timelines, and the form in which we received your request, it may take up to ten business days for emails, 30 calendar days for phone calls, and six weeks for direct mail to remove you from Appel Technology Solutions LLC marketing lists. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as appointment confirmation calls, billing information, or other organization-related information.
Whether you receive services or purchase products through Appel Technology Solutions LLC, use appeltechsolutions.com, have services performed at your location, or contact Appel Technology Solutions LLC by phone, we take reasonable precautions to protect against the loss, misuse, and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk.
Please note that while Appel Technology Solutions LLC is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.
When posting information on any Appel Technology Solutions LLC blogs, please use caution when providing any personal data about yourself since this information may be viewed by others. We recommend that you do not provide your name, address, or any other personal information in this area. Appel Technology Solutions LLC will monitor blog content and make every effort to remove this type of information before posting. However, if you choose to include personal data in your content, you do so at your own risk and accept full responsibility for those posts and any consequences that may arise.
Appel Technology Solutions LLC may use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to an Appel Technology Solutions LLC technician to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Appel Technology Solutions LLC wants your information and marketing preferences to be complete and accurate. To update your information, call 570-851-0925, send an email to support@appeltechsolutions.com, or write to Appel Technology Solutions LLC, Attention: Privacy Manager, 615 George Street, Suite 1, Throop PA 18512.
If you send an email or letter request, please include your current contact information and list the requested changes you would like to have made.
Appel Technology Solutions LLC will not knowingly or intentionally collect personal information online from children under the age of 13. Appel Technology Solutions LLC is committed to protecting the privacy of children.
Please contact our privacy manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 570-851-0925, email a request to support@appeltechsolutions.com, or send a letter to Appel Technology Solutions LLC, Attention: Privacy Manager, 615 George Street, Suite 1, Throop PA 18512.
Because Appel Technology Solutions LLC will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.
Effective date: January 1, 2023
